Shipping Policy

Shipping Policy

Effective Date: July 25, 2025

Thank you for shopping with LumiGleam! We are committed to delivering your order as efficiently and transparently as possible. Please review our shipping policy below to understand how and when your items will arrive.

🚚 Processing Times

  • All orders are typically processed and shipped within 1–3 business days after purchase.

  • Orders placed on weekends or holidays will be processed the following business day.

  • A confirmation email with tracking information will be sent once your order has shipped.

🌍 Shipping Methods & Carriers

We partner with reliable carriers, including USPS, UPS, and international logistics services to ensure secure delivery.

  • Standard U.S. Shipping: Estimated 5–12 business days

  • International Shipping: Varies by location, typically 7–21 business days

⏱️ Please note: All shipping times are estimated, not guaranteed.

📦 Tracking Your Order

  • Once your order ships, you’ll receive a tracking number by email.

  • Tracking updates may take 24–48 hours to appear after dispatch.

  • If your tracking number does not update or shows delays, please contact us at lumigleam.store@gmail.com.

📍 Delivery Responsibility & Risk of Loss

  • Title and risk of loss transfer to you once the item is handed to the carrier.

  • LumiGleam is not liable for lost, stolen, or delayed packages after handoff to the carrier.

  • Please ensure your shipping address is correct before placing an order. We are not responsible for packages sent to incorrectly entered addresses.

🇺🇸 California Compliance – Delivery Deadlines

In accordance with California Civil Code §1723:

  • If an item cannot be shipped within 30 days, you will be notified and may cancel your order for a full refund.

  • This applies only to delays caused by us, not those caused by carriers, customs, or force majeure events.

💸 Shipping Costs

  • Shipping charges are calculated at checkout based on your location, selected shipping method, and order size.

  • Free shipping may be available during promotional periods or on qualifying orders, as advertised.

⚠️ Customs, Duties & Import Fees (International Orders)

  • For orders outside the U.S., import duties, taxes, and customs fees may apply and are the customer’s responsibility.

  • LumiGleam is not responsible for any delays or charges due to international customs clearance.

🧾 Order Not Delivered / Marked as Delivered

If your tracking says "delivered" but you did not receive your package:

  1. Double-check your mailbox, porch, or delivery area.

  2. Ask neighbors or others in your household.

  3. Contact the shipping carrier with your tracking number.

  4. If the issue is unresolved, email us at lumigleam.store@gmail.com within 7 days of the marked delivery date.

❓ Need Help?

For any shipping-related questions, please reach out to our support team:
📧 lumigleam.store@gmail.com
📞 (530) 329-3639

✅ Acknowledgment

By placing an order with LumiGleam, you agree to this Shipping Policy